Help Desks are changing due to technological evolution, the need for more stringent business practices, different customer requirements, and the growth of distributed work teams. As a result, impeccable Help Desk Management and a business-centric help desk are necessary to meet the greater needs of the entire organization.
New Horizons of Iselin and Parsippany, NJ offers training that maps to Help Desk certification that will help you become a proficient IT Support Professional.
Microsoft Certified Desktop Support Technician (MCDST)
The Microsoft Certified Desktop Support Technician (MCDST) certification helps you start your IT career by ensuring that you have the skills you need to successfully troubleshoot desktop environments that run on the Windows operating system.
MCDST Courses and Exams:
MS 2261- Supporting Users Running the Microsoft Windows XP Operating System (Exam 70-271)
-and-
MS 2262 - Supporting Users Running Applications on a Microsoft Windows XP Operating System (Exam 70-272)
MCTS: Business Desktop Deployment
Consider earning the Microsoft Certified Technology Specialist (MCTS): Business Desktop Deployment (BDD) certification to let your enterprise employer know you are ready to lead an upcoming deployment, or if you want your resumé to stand out to a hiring manager looking for BDD expertise.
An MCTS credential in Business Desktop Deployment can demonstrate to clients and employers your ability to successfully deploy and maintain client desktops using the appropriate Microsoft tools during the various stages of the deployment lifecycle. This certification validates your familiarity and expertise with the BDD technology, encompassing:
• Deploying the 2007 Microsoft Office system
• Deploying Windows Vista
• Using the Business Desktop Deployment Workbench
• Deploying applications by using the Application Compatibility Toolkit
• Managing user state migration
• Managing Windows Vista and the 2007 Office system deployments by using System Management Server (SMS) 2003
The MCTS: Business Desktop Deployment credential is an excellent compliment to your Windows Server administration skills set. It can be used as an elective for a number of Windows Server certifications.
MCTS: Business Desktop Deployment Courses and Exams:
MS 5058 - Deploying Microsoft Office Professional Plus
-and-
MS 5105 - Deploying Windows Vista Business Desktops
(Both needed to prepare for Exam 70-624)
CompTIA A+
CompTIA A+ certification validates the latest skills needed by today’s computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software vendors, distributors and resellers. CompTIA A+ confirms a technician's ability to perform tasks such as installation, configuration, diagnosing, preventive maintenance and basic networking. The exams also cover domains such as security, safety and environmental issues and communication and professionalism.
CompTIA A+ ensures the right people have the right skills. While many of the essential skills are universal, there are additional skills required to support the needs of businesses. By offering alternative validation paths for specific job scenarios, CompTIA A+ gives individuals the ability to grow their careers in a certain area, and employers the flexibility to choose the validation that best fits their needs.
CompTIA A+ Certification Courses and Exams:
A+ 2006 Objectives Part 1
-and-
A+ 2006 Objectives Part 2
By taking these 2 five day classes, you will be prepared to take 4 certification exams:
• 220-601 (Essentials)
• 220-602 (IT Technician)
• 220-603 (Remote Support Technician)
• 220-604 (Depot Technician)
CompTIA Network+
CompTIA Network+ validates the knowledge and skills of networking professionals. It is an international, vendor-neutral certification that recognizes a technician's ability to describe the features and functions of networking components and to install, configure and troubleshoot basic networking hardware, protocols and services. Although not a prerequisite, it is recommended that CompTIA Network+ candidates have at least nine months of experience in network support or administration or adequate academic training, along with a CompTIA A+ certification.
The demand for skilled network support professionals continues to grow, and CompTIA Network+ is a valuable credential to help start or enhance a networking career. In fact, many IT certifications integrate CompTIA Network+ into their curriculums. Microsoft added CompTIA Network+ into their Microsoft Certified Systems Administrator (MCSA) program, and other corporations such as Novell, Cisco, HP, Lotus and 3Com also recognize CompTIA Network+ as part of their certification tracks.
CompTIA Network+ Certification Course and Exam:
Network+ Certification (Exam N10-003)
Click here to request more information on New Horizons Help Desk Certification options, or call us at 732-767-1000 today!